Terms & Conditions

Terms of Use

Sugarbox.in reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. Sugarbox.in disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the local courts. 

Sugarbox.in reserves the right to refuse service to anyone at any time. Sugarbox.in shall not be responsible for any damage caused by the use of its website. 

Warranty and Liability

Sugarbox.in does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, Sugarbox.in is liable only to change the product. Sugarbox.in is not responsible for delays arising out of force majeure. 

Copyright and Intellectual Property

All information displayed, transmitted or carried on Sugarbox.in is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by Sugarbox.in. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at Sugarbox.in. 

Privacy Policy

At Sugarbox.in, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by Sugarbox.in and its partners to ensure the fulfillment of the service requested by you. This includes informing you of promotional offers. 

Returns and Refunds 

Returns policy

Sugarbox.in follows a transparent; no questions asked returns policy for all full-size products bought off the online store. You can return unused products you have ordered within 2 days of the date of receipt. Return shipment fees will have to be borne by the customer. Used products cannot be returned. 

  1. Special Instructions for Sugarbox – The monthly Sugarbox Boxes are curated by our experts based on your profile and unfortunately, we will not be able to replace the items in the box in the event that you do not like it. In the event of a product, being damaged in transit, we may be able to replace it with another piece of the same, provided the issue is communicated to us within 24 hours of delivery of the Sugarbox.
  2. Special Instructions for Perfumes & Fragrances – Products should not have been sprayed or used and should have the seal intact.
  3. Special Instructions for all Products – Products should not have been tried or used and the packaging should not have been tampered in any way.

 

How do I return unused goods?

To return unused goods, please email us at order@sugarbox.in and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return. 


Refund policy

An in-store credit of the refundable amount will be sent to you in within in a maximum of 15 days from the date on which Sugarbox receives returned goods in unused state.


Authenticity Guarantee

At Sugarbox.in, we only stock authentic products. All our items are genuine and come directly from the manufacturer or from an authorized supplier. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have concerns about the authenticity of any of the items you have purchased from us, or are considering purchasing, please contact us directly and we shall be happy to address your concerns.